FAQs

How can I order?

Once you have decided on the products you want to purchase, just click on the "Add to Cart" button. "Checkout" and fill in your details and finalise your purchase

Are my payments secure?

Yes, your payments are 100% secure.

We accept credit card payments through one of the most trusted payment gateways and your information are confidential and are never stored. We also integrate secure Paypal payments so you can always use your balance when making a purchase. We make sure our website is secure at all times and we are committed to giving you safe and satisfying shopping experience.

How long does shipping take?

You can expect to receive your orders within 14 to 21 days once processed. Delivery to the UK and some parts of Asia may slightly be faster while deliveries to the US Australia, New Zealand and most European and Asian countries may take a little longer. Due to covid please note that our deliveries are taking longer than usual to the UK due to our supplies being based oversees. 

In most circumstances, as our warehouses are based internationally, normal delivery is up to 21 days however due to circumstances this may be delayed and we apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.

Can I track my order?

Yes, you can. Take note of the tracking number that comes with your order/s once processed and after it has been shipped you will be provided with this information. 

How much is shipping to my country?

Free standard UK and Oversees delivery for orders over £50.

Standard UK delivery: £4.99

International Economy delivery: £10.95

How do I get a discount code?

Subscribe to our newsletter for updates about our special promos and discounts. 

How do I receive multiple item orders?

Please note in most cases, you will receive each item in separate packages.

Can I return a product?

Should you deem the product you received unsatisfactory, you may contact our customer service and we'll do our best to help. Check out our returns policy page for more details or follow our returns portal https://florenceinteriors.com/a/returns

How do I contact you?

You may contact us at support@florenceinteriors.com and a member of our customer service team will endeavour to get back to you within 2-3 working days. 

You can also leave us a message on 07856587553.