Please note:

This portal is for UK customers only. For customers based outside of the UK please contact support@florenceinteriors.com 

How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

• They must be in original condition
• In the original packaging

Gifts, personalised items or promotional items are not returnable!

Are there any charges for return?

• For UK customers the shipping cost of returning your unwanted items is £4.99 which will be deducted from your refund. 
• For customers based outside of the UK please contact support@florenceinteriors.com 

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.